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DELIVERY & SHIPPING POLICY

DELIVERY POLICY

  1. All deliveries are only within Malaysia.  Street names and POS code must be correct and accurate.
  2. NO P.O. Box or International addresses.
  3. If the packaging seal is opened or damaged, DO NOT accept the parcel.
  4. If you are not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up..
  5. If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
  6. We only use standard packaging materials for all orders.
  7. We deliver each order to one delivery address within Malaysia. 


SHIPPING CHARGES

  1. A standard shipping & handling fee of RM8.00 (Ringgit Malaysia Eight) for west malaysia and RM17 (Ringgit Malaysia Seventeen) for east Malaysia and is applicable to every transaction for local delivery unless otherwise stated.  * (the fee is subject to change by the management without prior notice).
  2. STRICTLY NO REFUND for shipping & handling charges.
  3. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

 DELIVERY LEAD TIME

  1. Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
  2. Confirmed orders will be processed within the next four (4) business working days, excluding Saturday, Sunday & public holidays.
  3. Parcel delivery will be processed on every monday and thursday. 
  4. Delivery lead time for Orders to arrive (after processing and packing) is estimated as follows :-
  • Peninsular Malaysia : 7 - 8 business working days.*
  • Sabah & Sarawak : 8 - 10 business working days.*

*subject to courier service’s changes.

 Seller shall not be liable for any damage cause by courier services and delivery lead time is solely on courier service's obligation. 

SALES, PROMOTIONS & FESTIVES PERIODS

  1. During peak online sales & promotional periods, orders and deliveries may take longer time.
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